FAQ

FAQ


OUR COMMITMENT AT CONTRA

Our team is constantly looking to innovate, disrupt and drive positive change to the NYC community and beyond; but first and foremost we wanted to assure you that we are mindful and sensitive to the safety of our customers, partners and employees at CONTRA. 

We are closely following guidelines from the CDC to make sure our community is safe and your purchase is sanitized. 

We’re so grateful for your support and appreciate your love for CONTRA!

 

ORDERING

What if I need to modify my order?

If you would like to modify your order and it has not been processed, please email contact@contranewyork.com. Once your order has been prepared for shipping, it cannot be modified.

When I place an item in my shopping cart, am I guaranteed to receive the merchandise?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications. You can also reach out to us at contact@contranewyork.com for more information.

I received a damaged product. What should I do?

Please email us at contact@contranewyork.com as soon as you receive your order. You may be asked to send photos of the damaged product in order to be reimbursed.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by joining our mailing list or by following us on Instagram @contranewyork